(210) 697-5867
San Antonio, TX

Event FAQs

                                     Frequently Asked Questions

1.  What is included in my group event?
 
All group evets include the quoted jump time for the entire group as well as socks for each jumper.  We will do our best to accommodate you with tables for seating if your group needs them.  However, depending on the scheduled time will depend on the availability of our picnic tables.  We will have tables available for those groups who order pizza through us.  Food and drink options are available.  More information on that is below.
 
2.  Who counts toward the jumpers?
 
You can let whoever you want jump!  The kids, their parents, siblings, etc.  It is at your discretion.  You will let us know during the follow up call we make the week of your group what you would like to pay for.  Extra guests can pay for themselves or you can choose to add them on to your group and the price will be adjusted at check out.  Kids age two and under are free and do not count as a “jumper” in your group, just make sure the parent informs the cashier of their age when checking in for your group.  Their guardian may use one of the group wristbands, however, since we do suggest that kids that young are accompanied by a parent/guardian.
 
3.  Are there any Clothing restrictions?
 
Here at altitude we want to have a safe and fun environment for everyone to jump. Athletic wear is the ideal recommendation when coming to the park, but it is up to you. To ensure safety we ask that you do not wear any clothing with embellishments that could tear our trampolines. In addition to this we ask that you not wear any articles or clothing with obscene gestures or phrases as we are a family establishment.
 
4.  Do you provide food or drink?
 
We partner with Pizza Hut and offer to have pizza added to your group at an additional cost.  We can also help you with other items on the Pizza Hut menu if you would like.  We have options for drinks including small 8oz waters, larger waters, Coke products including soda, Powerade and tea.  We are happy to have these ready for you in coolers if you let us know what you would like.  These items will be discounted for groups.  We can give you pricing details upon confirmation.  You are welcome to include the cost of food and drink with your group total or you can have your group pay individually at which time there will not be a discount.  No outside food or drink is allowed, thank you.
 
5.  If my group brought a bus where do I park it?
 
When you get here you can park In front of the building to unload your group. Once emptied we have parking off to the side of our main entrance where you are able to park your bus.
 
6.  How early can I arrive?
 
You can arrive 15 minutes early to get checked in.
 
7.  Who has to fill out a waiver?
 
Every person hoping to be out, on, or near the trampolines need a waiver.  Anyone over age 18 needs to fill out their own waiver.  The parent of the minor must fill out the waiver.  They can do so online a couple of days before the event or at our computers once they get here.  Sometimes, there is a line for the waiver station.  Every child, despite their age, needs to be on a waiver.  Once we check a waiver, it is good for one year and guests do not have to fill it out every time they visit us.https://altitudetrampolineparksa.pfestore.com/waiver/ 
 
8.  What if I get here and a child’s parent has not filled out the safety waiver?
 
It is best to have the child’s parent fill out the waiver online or a paper waiver before they arrive.  As a last resort the group leader may fill out a waiver for the child.  However, please understand that the person who fills out the waiver is taking 100% legal responsibility for that child under any circumstance.
 
9.  What about gratuity?
 
We understand that some groups that come through the door may be on strict budgets set forth and may not be able to add anything if they have any pizza or drinks added to their group. With that being said we will not ask for a gratuity of any kind of groups. If you would like to leave something for the person helping out your group you more than welcome to or if you would like to send us an email to
laura@altitudesa.com saying how awesome your host was that would be appreciated as well.
 
10.  How can I have the best experience?
  • Have parents fill out a paper or online waiver
  • Send us a guest list of children and their DOBs 24-48 hours before the group to group@altitudesa.com so that we can check in guests quickly!
  • Let us know if you have special needs
  • Let us serve you! We are happy to help you with food and drink options and we will also take care of setup and clean up!